Privacy & Cookies Policy

At CityVely.com, we value the trust you place in us and are committed to maintaining the highest standards for secure transactions and protecting your personal information. Please read this policy to understand how we collect, use, and safeguard your information.

Note:
Our privacy policy is subject to change at any time without prior notice. We encourage you to review this policy periodically to stay informed about any updates. By using our website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please refrain from using or accessing our website. Your use of the website implies consent to our use and disclosure of your personal information in accordance with this Privacy Policy.

1. Collection of Personally Identifiable Information and Other Information

When you use our website, we may collect and store personal information that you provide to us from time to time. This is primarily to offer you a safe, efficient, and customized experience. The personal data we collect helps us tailor our services and make your interaction with our website more convenient and secure.

While you can browse the website without sharing your personal information, certain features require you to provide details. We designate which fields are required and which are optional. You have the choice not to provide specific information, but this may limit your ability to use certain services on the site.

We also collect data on your behavior while interacting with the website, such as browsing history, IP address, browser information, and URLs visited. This information is aggregated to help us better understand and serve our customers, and to improve our website’s content and security.

Cookies
We use cookies small text files stored on your device to enhance your browsing experience. Cookies help us analyze website traffic, improve content delivery, and ensure a secure environment. Most cookies are temporary (“session cookies”) and are automatically deleted when you close your browser. You can opt to disable cookies through your browser settings, though this may limit your ability to use some features on our website, such as automatic login and personalized content.

You may also encounter third-party cookies on certain pages of our website. We do not control these cookies, and we recommend reviewing their privacy policies.

2. Use of Demographic/Personal Information

We use your personal information to provide the services you request. If we use your information for marketing purposes, you will have the option to opt-out. The information you provide helps us:

  • Resolve disputes
  • Troubleshoot issues
  • Offer a personalized experience
  • Protect against fraud
  • Enforce terms and conditions
  • Measure interest in our products and services
  • Inform you about promotions, updates, and new products

Additionally, we analyze demographic and profile data to improve our services. Your IP address is used to identify and track issues with our server and to administer the website.

3. Cookies

A cookie is a small piece of information stored on your device by the website’s server, allowing it to remember your preferences. We use both temporary and persistent cookies. These cookies do not contain personally identifiable information but help enhance your browsing experience, such as remembering login details for future visits or presenting content relevant to your interests.

4. Collection of Payment and Transaction Information

When you make a purchase on our website, we collect relevant payment details (such as billing address, credit/debit card information, and payment instrument details). This helps us process your order and complete the transaction.

If you engage in communication through our website, such as posting messages or leaving feedback, we collect that information for customer support, issue resolution, and troubleshooting purposes.

5. Security and Privacy of Your Information

We maintain stringent security measures to protect your personal information and ensure secure transactions. While we strive to protect your data, please be aware that no method of online transmission or electronic storage is completely secure. We are committed to safeguarding your privacy to the best of our abilities.

For any questions or concerns about your privacy or the use of your personal information, please contact CityVely.com Customer Support.

By continuing to use CityVely.com, you agree to our collection and use of your personal data as outlined in this Privacy & Cookies Policy.